Support

Need help with Thermify? Send us an email - we usually reply within 24 hours (Mon-Fri).

Frequently asked questions

My conversion failed - do I get my recipe back?

Yes. A recipe only comes out of your balance once the conversion has finished. If something goes wrong along the way, the reserved recipe comes straight back.

How do I delete my account?

In the app: Profile → Delete account. In the browser: thermify.ai/konto-loeschen. Your data is deleted right away; billing records are kept only as long as legally required - details in our Privacy Policy.

I activated Plus or bought a top-up, but I don't see anything.

Give Stripe a few minutes - in rare cases the confirmation can arrive with a delay. If nothing happens after 10 minutes, email us at info@thermify.ai with the Stripe receipt ID from your confirmation email.

A recipe was thermified incorrectly.

It happens - the AI occasionally makes mistakes. In the recipe chat you can suggest changes („Step 3 should be 3 minutes at speed 5“), and the recipe updates instantly. If we see systematic errors, please report them by email so we can improve the model.

Feature requests & feedback

What's missing from Thermify? Replies to info@thermify.ai land straight with the team - every bit of feedback feeds into the roadmap.